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by mind the product
How can I purchase a ticket?
Tickets can be purchased online on our official registration page. Early bird pricing is available for a limited time.
Do you offer group discounts?
Yes! We offer discounts for teams attending together, 10% discount on 6 or more tickets. Contact us at hello@mindtheproduct.com for details.
If I am no longer able to attend, can I get a refund?
We have a refund policy in place. You can get a full refund up until 4 weeks before the event takes place. A refund will not be granted any time after that point. Check our website for details or contact us for assistance at hello@mindtheproduct.com.
I can no longer attend. Can I transfer the ticket to my colleague?
Yes! Ticket transfers are allowed. Just update the details or email us for help at hello@mindtheproduct.com.
Can I change the details on my ticket?
Yes, but only the current ticket holder can do this.
You can update your ticket details up to two days before the event, including name, job title, etc. Please make sure these details are correct as they will be what is shown on your online event profile and in-person event badge.
You can change the details associated with your ticket by clicking the "Already registered" link on our Cvent Event info page. Enter your confirmation number and click "Modify registration" on the Cvent Confirmation page.
This will take you back through the registration process. Work through and amend the "Attendee information" section(name, surname and email address etc) and click "Next" to continue. Once you are sure everything is correct, click "Finish" to confirm the changes.
If you need assistance, please contact us at hello@mindtheproduct.com, and we will help you make the updates.
Can I have a receipt for my ticket?
Yes! After purchasing, you’ll receive an email confirmation with your receipt.
Do I need to print out my ticket?
No need! A digital ticket or your confirmation email is sufficient for entry.
Can I pay for my ticket(s) by invoice?
We require a minimum order of six (6) tickets to issue an invoice. Request to pay by invoice by emailing hello@mindtheproduct.com
Does my conference ticket give me access to the workshops?
No, workshops require separate registration.
Do you offer discounts for students, startups, non-profits, etc.?
Yes, we offer special discounts. Contact us for eligibility and details at hello@mindtheproduct.com
What airport should I fly into?
Cleveland Hopkins International Airport (CLE) is the closest airport, just 13 miles from downtown Cleveland. Akron-Canton Airport (CAK) is another option, about 50 miles away.
How do I get from the airport to downtown Cleveland?
Public Transit: The RTA Red Line train runs from CLE Airport to downtown for just $2.50 (one-way).
Rideshare & Taxis: Uber, Lyft, and taxis are available, with an estimated fare of $35 to downtown.
Car Rentals: Rental cars are available at the CLE airport rental facility with a 24/7 shuttle service.
Where should I stay?
We’ve curated a list of recommended hotels, all within close proximity to the conference venue:
Metropolitan at the 9 (Official Conference Hotel) – also hosts our workshops and kick-off party.
OFFICIAL HOTEL:
Hotel Cleveland
24 Public Square, Cleveland Ohio 44113
HotelCleveland.com
OTHER OPTIONS:
Hilton Cleveland Downtown – 3-minute walk to the venue.
Drury Plaza Hotel Cleveland Downtown – directly across from the venue.
Hampton Inn Cleveland-Downtown – budget-friendly, 7-minute walk.
Holiday Inn Express Cleveland Downtown – historic building, under 10-minute walk.
Where is the conference taking place?
The main conference will be held at the Cleveland Public Auditorium (500 Lakeside Avenue, Cleveland, OH 44114). Workshops will be held at Metropolitan at The 9 (2017 E 9th St, Cleveland, OH 44115).
Where can I park?
There are multiple parking options near the venue, including:
Willard Garage – $9/day, 1,600 spaces
Huntington Garage – $10/day, 1,000 spaces
Memorial Garage – $13/day, 985 spaces
Find a full list of parking locations and rates here.
Is valet parking available?
Yes, valet parking is available at Metropolitan at The 9 for workshop attendees for $39/day.
Where will the workshops take place?
Workshops will be held at Metropolitan at The 9 in the Mint Ballroom. Attendees will receive detailed instructions in August.
Do I need to register separately for a workshop?
Yes, workshops require separate registration and have limited spots available.
Will food be provided?
Yes, we provide catered meals and coffee/snack breaks throughout the conference.
Will there be networking opportunities?
Absolutely! We’ll have multiple networking events, including the Kickoff Party at The Vault in Metropolitan at The 9 and an official party on Tuesday night at a special venue in Cleveland that will be announced later.
Are the venues accessible?
Yes, both the conference and workshop venues are fully accessible.
Who can I contact for more information?
If you have any questions, reach out to us at hello@mindtheproduct.com!
Who is INDUSTRY 2025 for?
INDUSTRY is designed for product managers, product leaders, UX designers, startup founders, and anyone involved in building and launching products. Whether you're a seasoned professional or just getting started, you’ll find valuable insights, connections, and inspiration.
Why Cleveland?
Cleveland has a rich history of product innovation and manufacturing, a thriving healthcare industry, an incredible cultural scene, and a passionate, welcoming community. It’s also home to an outstanding food and beer scene (named America’s Best Beer City by Condé Nast Traveler!).
What can I expect to get from this experience? What’s in it for me?
You’ll gain:
✅ Actionable insights from world-class speakers
✅ Hands-on learning through workshops
✅ Networking with 700+ product people
✅ Exposure to the latest tools and frameworks
✅ Exclusive opportunities to engage with industry leaders
Will the conference be multi or single-track?
INDUSTRY 2025 will feature a single track on day one and a multi-track format on day two, allowing you to choose from different sessions that best fit your interests and experience level.
Will you be running other events in conjunction with the conference?
Yes! INDUSTRY will feature:
Workshops (September 8) – hands-on learning experiences
The Leadership Forum – an exclusive gathering for senior product leaders
Kickoff Party – a fun and informal networking event at The Vault at Metropolitan at The 9
Is there an agenda?
Yes! The agenda will be released in the months leading up to the event. Stay tuned for updates on the official INDUSTRY website.
Who is speaking at the conference?
We’re curating an exciting lineup of speakers, including top product leaders, authors, and innovators. Speaker announcements will be made as we get closer to the event.
Will you release the topics that will be presented before the conference?
Yes, we will announce the full list of session topics before the event. Check our website for updates.
What are the Workshops?
Workshops are deep-dive, hands-on sessions that take place on September 8 at the Metropolitan at The 9. They cover advanced product management concepts and skills.
What is the Leadership Forum?
The Leadership Forum is exclusively for senior product leaders and C-level executives to discuss challenges, exchange insights, and network with peers.
What food and refreshments will be provided at the conference events?
We provide lunch, snacks, and coffee breaks throughout the event.
I have dietary requirements. Can you accommodate me?
Absolutely! Let us know in advance at hello@mindtheproduct.com, and we’ll do our best to accommodate your needs.
Do you share a list of attendees?
No, we respect attendee privacy and do not share lists.
Are there networking opportunities/events that I can participate in?
Yes!
🎉 Kickoff Party on Monday at The Vault and Official Party on Tuesday
🤝 Networking breaks between sessions
👥 Workshops & Leadership Forum for deeper engagement
Can I have a supporting letter for my visa application?
Yes, we can provide a letter to help with your visa application. Contact us for details at hello@mindtheproduct.com.
Are there volunteering opportunities?
Yes! We offer volunteer opportunities in exchange for conference access. Reach out to us to apply at hello@mindtheproduct.com.
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